Terms & Conditions
Please read these terms and conditions which apply to the provision of hypnosis, hypnotherapy and stress management consultations in the hypnotherapy practice, during home visits, any online therapy, and with the use of this website. They are designed to protect your interests as a client. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment, continue with your course of therapy or browse this website. Please notify the Richard J D’Souza Hypnotherapy Cardiff of this situation.
Last amendment date: 5th April 2020
Therapy Consultations and Fees
Each consultation lasts for approximately one hour and the fee per session is £70. Fees covered by private health insurance are charged at £85 per consultation. Evidence of payment will be provided to reclaim your costs. Some concessionary rates can be offered for those on means tested benefit and state pension only. Please contact Richard J D’Souza Hypnotherapy Cardiff for further details. Evidence must be given in all cases at the time of booking (no concessions will be accepted during or at the end of a consultation). For home visits, an additional travelling fee is charged depending on location. Please contact Richard J D’Souza Hypnotherapy Cardiff for further additional costs. A free, brief initial consultation lasting approximately 10 minutes can be given for those who wish to meet Richard J D’Souza Hypnotherapy Cardiff prior to booking a paid consultation. No therapy is given during that session. A formal receipt for payment is available on request.
Written treatment reports
A request for a written report of the treatment given during a course of therapy can be given on completion. There is an additional cost for this service. Please contact Richard J D’Souza Hypnotherapy Cardiff for further details. The report does not in any way replace a report given by a general practitioner.
Consultation fee changes
The consultation fees are subject to reviews usually on an annual basis from 1st January. Notice will always be given of any price increases when you are in a course of therapy.
A medical questionnaire is conducted at the start of the 1st consultation to establish any contra-indications to treatment. It is also used to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update Richard J D’Souza Hypnotherapy Cardiff of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
A deposit (£30) for the first consultation is required after any initial enquiries and a provisional appointment has been given. A deposit can be made via the “Fees” or “Contact details” page using the PayPal Invoicing link, or details can be taken over the telephone. The appointment will then be confirmed. The balance for the cost of the consultation is required at the end of the session in cash.
A deposit is required to confirm each follow-up consultation with the balance payable in cash at the end of the consultation. A full advance payment will be accepted for a consultation. Presently, debit or credit cards can be accepted for deposit payment at the consultation practice.
If you wish to change, postpone or cancel an appointment, 24 hours notice must be given, or the cost of the full session is payable. Please contact Richard J D’Souza Hypnotherapy Cardiff on 07738 938197 to make your cancellation. This minimum period of cancellation allows Richard J D’Souza Hypnotherapy Cardiff the opportunity to offer the cancelled session to another client.
If you wish to discontinue your course of therapy, you do not have to give a reason. There can be external circumstances that make attendance difficult, but it is helpful if you can discuss these changes so that when you wish to resume therapy, these changes can be taken into account.
Following your last appointment, your rights of confidentiality are permanent. Client records are destroyed after 10 years.
Refund of unused deposits, full payment fees & “gift payments”
Any deposits, full payment fees or gift payments (treatment fees paid for another person) expire 3 months after the date of payment. Please ensure that the fees are used for treatment within this period.
Refund requests should be made by email within the 3 month period following payment. Since 5th March 2020, refunds paid with your credit card through PayPal (my standard payment method) are now returned minus PayPal transaction fees. The transaction fee is approximately 3.4% plus £0.20 of the original sum paid. For example:
£30 deposit: Transaction fee £1.17, amount refunded £28.83
£70 full payment: Transaction fee £1.93, amount refunded £68.07
Treatment fees paid by bank transfer or in cash can be refunded without a transaction fee. Please submit a refund request by email including your bank transfer details within 3 months.
If you are running late or anticipate running late for your appointment, please leave a message (calls are not answered whilst working with a client) or send a text to the mobile phone (07738 938197). Richard J D’Souza Hypnotherapy Cardiff will pick up this message when next available. Whilst Richard J D’Souza Hypnotherapy Cardiff will aim to accommodate “lost time”, please understand that the booking schedule may not always make this possible. The session may have to finish at the original finishing time.
Any information collected from you as a client or potential client, including your contact details will be held in the strictest confidence. Your privacy will be respected. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. No information will be passed on to any external parties without your express permission. Where express permission is given to share information with an external party, Richard J D’Souza Hypnotherapy Cardiff will only supply client-approved information that Richard J D’Souza Hypnotherapy Cardiff believes is in the best interests of the client.
If it is necessary for Richard J D’Souza Hypnotherapy Cardiff to contact you he will use your preferred method e.g. mobile phone. If he needs to contact you at home or at work to change an appointment, he will leave his name, number and state that the nature of his call is personal. If there is an emergency and Richard J D’Souza Hypnotherapy Cardiff needs to cancel the appointment at short notice, he will state this in his message. During your treatment period, please ensure that he has your up-to-date contact details. Please discuss these terms with Richard J D’Souza Hypnotherapy Cardiff if these arrangements are unsuitable.
Exceptional circumstances of confidentiality include where there is a criminal or civil court case where a court order has demanded disclosure, and where there is good cause to believe that failing to disclose information would cause danger or harm to the client or others. Child Protection Issues falls into this category.
Confidentiality and Continuous Professional Development (CPD)
The sharing of anonymous case histories is sometimes made to supervisors and peer-support groups as part of CPD requirements. No personal details are ever used during these meetings.
Audio recordings of consultations are sometimes used as part of the supervision process between me and my supervisor. The recordings are only ever used for reference in Richard J D’Souza Hypnotherapy Cardiff ‘s presence. The first name may be referred to during that meeting but all recordings are destroyed after the supervision meeting is completed. As a client you may be asked if you wish to be involved in that process in your next consultation, but you are not obliged to agree. If you have agreed and then decide to withdraw your consent, your decision will be respected. Your therapy will not be affected.
Standards of behaviour
During the course of any therapy, Richard J D’Souza Hypnotherapy Cardiff will treat you with respect and not abuse the trust that you put in him. In return, you will undertake to not harm yourself. You will respect any person at the therapy practice, including him and his property. You agree to come to the sessions not under the influence of alcohol or recreational drugs, except those prescribed by your doctor. If any conduct that contravenes these standards of behaviour, he reserves the right to cancel the session and any further therapy sessions.
A well-motivated client is very likely to achieve realistic goals. However, it is unethical to guarantee a cure. The control of thoughts, beliefs, emotions and behaviours always reside within the client. No patient is “made” to do anything against their will using hypnosis. Richard J D’Souza Hypnotherapy Cardiff guarantees to apply his training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation, are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.
This website is provided for information only and is not intended to replace a consultation with your GP or other health care professional. The information on this website should not be considered as medical advice. If you have any doubts or concerns about your health, you should seek advice from a medical doctor.
Website usage: terms and conditions
By continuing to browse and use this website (www.clinical hypnotherapy-cardff.co.uk) you are agreeing to comply with and be bound by the following terms and conditions of use. If you do not agree to these terms and conditions, please do not use this site.
All material made available in this site, including material in websites that are linked directly or indirectly, are provided “AS IS”, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. No guarantee can be given that the material will be error free, nor free of viruses, defamatory, offensive or other harmful matter. You are responsible for cost of any necessary service, repair or correction. This site may also include pages or publications with technical inaccuracies or typographical errors that will be corrected as they are discovered by Richard J D’Souza Hypnotherapy Cardiff at his discretion. Richard J D’Souza Hypnotherapy Cardiff reserves the right to add, delete or modify any information included in this site at any time. Material included in this site does not constitute a contract or part of a contract other than that involved in the booking of a consultation. Prices may be altered at any time without notice.
The materials that can be accessed from linked sites are not written or maintained by Richard J D’Souza Hypnotherapy Cardiff and he is not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not constitute or imply its endorsement by Richard J D’Souza Hypnotherapy Cardiff for use with any of his products, and you assume all risk with respect to its use.
Under no circumstances will Richard J D’Souza Hypnotherapy Cardiff be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if he is advised of the possibility thereof, nor for any claim by a third party. Any material printed from this site is covered by these terms and conditions.
You agree to use this site for lawful purposes only. You shall not exploit copyrighted or proprietary materials available in this site, except as expressly permitted by Richard J D’Souza Hypnotherapy Cardiff. Any software or materials available for downloading from the site or any directly linked site is governed by the terms of the applicable license agreement accompanying or included with the software. All trademarks, service marks, and trade names in this site are the marks of my ownership.
You agree to defend, indemnify, and hold me harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site or use of the information included herein.
Richard J D’Souza Hypnotherapy Cardiff ‘s policy is to respect and protect the privacy of visitors to the www.clinicalhypnotherapy-cardiff.co.uk website. This policy statement tells you how he collects information from you and how he uses it. It will assist you in making informed decisions when using this site.
The data that is collected
Richard J D’Souza Hypnotherapy Cardiff does request personal information such as your name, email address, postal address, etc which you can choose to provide when you request further information from this website. He needs to collect this information to help him personalise and deliver relevant product/service information that you have requested. You are under no obligation to provide any personal data if you so wish.
Richard J D’Souza Hypnotherapy Cardiff also uses personal information for purposes of administering and expanding his business activities, providing customer service and making available other products and services to his customers and prospective customers. Occasionally, he may also use the information he collects to notify you about important changes to his website, new services and special offers that he thinks you will find valuable. No data is ever passed onto any external parties.
Use of IP Address
An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. IP addresses are only collected to analyse and audit the use of this site.
Richard J D’Souza Hypnotherapy Cardiff will never publish, give, sell or rent your information to anyone. However, he reserves the right to disclose user information in special cases when he has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to, or interference with (either intentionally or unintentionally) his rights or his property, other users, or anyone else who could be harmed by such activities. Richard J D’Souza Hypnotherapy Cardiff also reserve the right to disclose user information when he believes, in good faith, that the law requires it.
Links to other sites (“public areas)
When you are browsing this website, you could be directed to other sites that are beyond Richard J D’Souza Hypnotherapy Cardiff ‘s control. There are links to other sites from these website pages that take you outside of his service. These other sites may send their own cookies, collect their own data or solicit personal information. The privacy policies of these other sites may significantly differ from that of Richard J D’Souza Hypnotherapy Cardiff ‘s. He is not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.
Protecting the security of all personally-identifiable information associated with prospective clients or clients is of the utmost importance to Richard J D’Souza Hypnotherapy Cardiff. Once he receives your transmission of any data, he will take reasonable precautions to ensure its security on his system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while he takes all reasonable steps to ensure the security of users’ personal information and maintain their privacy, he cannot guarantee or warrant the security of any information you disclose or transmit to him online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.
Richard J D’Souza Hypnotherapy Cardiff does not knowingly collect information from children. If you are under 13, please do not provide any personal information to him. Ask your parents or legal guardian to visit this website and enquire on your behalf.
Access to your own data
To be given a copy of your own personal data that Richard J D’Souza Hypnotherapy Cardiff collects online and maintain in his database, and to contest and correct inaccuracies, or request that your personal data be deleted, please send an e-mail and he will aim to follow your request.
Skype hypnotherapy & online therapy terms and conditions
Online therapy includes using any form of electronic or digital communication media and software application that is not face-to-face e.g. Skype, FaceTime, WhatsApp, telephone, email and text etc. It can be in the form of video, audio or electronic mail/text. It is sometimes called e-therapy.
You are seeking my professional services for personal therapy and not undertaking research for private use or publication.
You accept that the session or session booking may be terminated without notice or reimbursement if Richard J D’Souza Hypnotherapy Cardiff should determine that the consultation is being used for any reason other than personal therapy.
You agree to submit only true and accurate information and will not omit any information that might be significant in your treatment.
Suitability for online therapy
- You are 18 years of age and over. Or if younger than 18 years of age, that you have the written consent of your parent/legal guardian/carer to receive online therapy.
- You are not feeling suicidal (please contact The Samaritans).
- You are not under the influence of alcohol or recreational drugs prior to starting your consultation.
- You are not under the supervision of a psychiatrist or suffering from any diagnosed psychiatric condition, psychological illness or epilepsy.
Completion of medical questionnaire
During your initial enquiries and decision to start therapy, you will agree to complete a medical questionnaire by email. This will include your personal details, and any medical and lifestyle issues that could affect your treatment.
Pre-assessment online video chat
Prior to your first consultation, a brief 5 -10 minute video chat will be organised to assess media compatibility and discuss any remedial action if technology malfunctions or fails.
Advance payment for online therapy sessions
Online therapy appointments including Skype require full payment at the time of booking for the mutually agreed appointment.
Duration of online therapy sessions
Online therapy sessions are usually 45-50 minutes in duration.
Electronic media malfunction or failure
Richard J D’Souza Hypnotherapy Cardiff is not responsible for direct or consequential loss due to internet service failure or electronic media malfunction. No refunds are given when technological malfunction or failure is on part of the client.
Where there are technological malfunctions on Richard J D’Souza Hypnotherapy Cardiff’s part, reconnections will be attempted during the allotted appointment time. In the event of a complete technological failure on my part, the appointment will be rescheduled to a mutually agreeable time to complete the remaining time left in the session. Offline contact details can be used for the remaining treatment where it is reasonably possible and mutually agreed.
24 hours notice is required for any appointment changes including cancellation and non-attendance. Any changes made within the 24 notice period will be charged at the full session rate.
All written information taken before, during and after your therapy is completely confidential. Most online communication media is encrypted and there may only be a security breach if one of the participating computers (or other hardware) contains a virus/trojan/malware. Richard J D’Souza Hypnotherapy Cardiff uses updated anti-virus and anti-malware software to reduce the likelihood of any security breach. It is your responsibility to ensure that you have sufficient updated internet security measures in place to maintain confidentiality on your behalf.
Terms & conditions updates
These terms & conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have restarted therapy after a long period of absence.
Online terms of service
Richard J D’Souza Hypnotherapy Cardiff is a UK qualified and registered hypnotherapist. Richard J D’Souza Hypnotherapy Cardiff follows professional codes of conduct that fulfil the membership requirements of UK based hypnotherapy associations.
All clients agreeing to use online therapy from Richard J D’Souza Hypnotherapy Cardiff are accepting that this therapy contract/agreement, and the services to which it relate, are subject to the jurisdiction of the laws of England and Wales, UK. You are accepting that any dispute or differences in relation to this contract/agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, UK.
All therapy services offered are not intended to be a substitute for professional medical advice, diagnosis and treatment. Please consult with your GP prior to your treatment to diagnose and treat any medical conditions.
Online therapy disclaimer
A well-motivated client is very likely to achieve realistic goals with online therapy. However, it is unethical for a therapist to guarantee a cure. The control of thoughts, beliefs, emotions and behaviours always reside within the client. No patient is “made” to do anything against their will using hypnosis or therapy. Richard J D’Souza Hypnotherapy Cardiff guarantees to apply his training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation, are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.